Subscribe and Save Policy
Subscription Service Terms and Conditions
These terms and conditions ("Terms") govern your subscription to Liquid Locks's Subscription Service ("Service"). By subscribing to the Service, you agree to be bound by these Terms. Please read them carefully before subscribing.
1. Subscription Commitment
1.1. By subscribing to the Service, you agree to a minimum commitment period of four (4) months ("Minimum Commitment Period"). This Minimum Commitment Period begins upon activation of your subscription.
1.2. You may not cancel your subscription during the Minimum Commitment Period, except as outlined in Section 3 (Cancellation Policy) of these Terms.
2. Subscription Fee
2.1. The subscription fee ("Subscription Fee") for the Service will be charged to your chosen payment method on a monthly basis.
2.2. The Subscription Fee is non-refundable, except as outlined in Section 3 (Cancellation Policy) of these Terms.
2.3. Liquid Locks reserves the right to change the Subscription Fee at any time. Notice of any such changes will be provided to you in advance.
3. Cancellation Policy
3.1. After the Minimum Commitment Period has expired, customers are able to cancel their subscriptions using the customer portal. The customer portal can be accessed via the link provided in each subscription email or by logging into their account on our shop.
3.2. If a subscription is canceled before the end of the Minimum Commitment Period, the customer will be required to pay out the remaining balance of the Minimum Commitment Period, calculated as the monthly Subscription Fee multiplied by the number of months remaining in the Minimum Commitment Period.
3.3. Customers have the option to cancel their subscription and reactivate it at any time using the customer portal subject to commitment period outlined in 3.2.
4. Suspension or Termination
4.1. Liquid Locks reserves the right to suspend or terminate your subscription at any time for any reason, including but not limited to non-payment or violation of these Terms.
4.2. In the event of suspension or termination, you will not be entitled to a refund of any Subscription Fees already paid.
5. Changes to the Service
5.1. Liquid Locks reserves the right to make changes to the Service, including but not limited to changes in features, pricing, or availability, at any time without prior notice.
6. Limitation of Liability
6.1. To the fullest extent permitted by law, Liquid Locks shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your subscription to the Service.
7. Governing Law
7.1. These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.
8. Contact Us
8.1. If you have any questions about these Terms, please contact Liquid Locks at info@liquidlocksaus.com.
By subscribing to the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not subscribe to the Service.
Liquid Locks reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the Liquid Locks website.
Last updated: 14th of February 2024
Product
What is a hair serum?
A hair serum is a hair care product that is designed to treat specific hair concerns such as frizz, dryness, damage, or hair loss. It is a concentrated formula that contains a high concentration of active ingredients that penetrate deep into the hair shaft to nourish and repair the hair from the inside out.
How do I apply Liquid Locks?
Massage a full dropper evenly to your roots with your fingertips. Can be applied either morning or night. For best results use daily.
What ingredients are in Liquid Locks?
aqua (water, eau), glycerin, glycyrrhiza glabra
root extract, Cuminum cyminum seed extract, butylene glycol, piper nigrum seed extract, lactic acid, polysorbate80, hydroxypropyl guar, niacinamide, arginine, glucosamine hcl, biotin, hydrolyzed soy protein, ornithine hcl, panax ginseng root extract, caffeine, acetyl tyrosine,arctium majus root extract, peg-12
dimethicone, calcium pantothenate, zincgluconate, disodium succinate,
phenoxyethanol, sodium hyaluronate (hyaluronicacid), polyquaternium-11,
fragrance (parfum), caprylyl glycol, citrulline, curcuma longa rhizome extract, sodium benzoate, panthenol, vitis vinifera seed extract
To get a more in depth understanding of the
ingredients used in Liquid Locks, click here.
How long before I will see results?
Results may vary for everyone. You can expect to see results anywhere between 1 month – 3 months of consistent use.
Will Liquid Locks make my hair oily?
No! Liquid Locks serum is a non-oily formula that is perfect for daily use. Unlike other hair serums/oils, it will not leave your hair feeling greasy or oily.
Is Liquid Locks cruelty free?
YES! Cruelty-free & vegan!
Is Liquid Locks Australian?
Yes! Made + founded in Australia.
Is Liquid locks safe to use?
Yes! Liquid Locks is safe to use - however, as with any cosmetic
product, some individuals may be allergic to certain ingredients. It is crucial to carefully review the ingredients before use. If you experience an allergic reaction, please discontinue use immediately and seek medical advice.
Can I use Liquid Locks if I’m pregnant /breastfeeding?
Only your obstetrician can you tell you what's
safe for you, but we can tell you that Liquid Locks hair serum is vegan, natural and does not contain hormones or drugs like some other hair products. But just to be sure, we'd recommend that you take a list of the ingredients to your medical professional.
Does Liquid Locks work for men too?
YES! Liquid Locks is not limited to women! Men can also reap the rewards of Liquid Locks.
How long does a bottle of Liquid Locks last?
About a month. Some people spot treat, in which case it will last longer.
What happens if I stop using Liquid Locks?
There will be no adverse effects on your hair if you stop using Liquid
Locks. However, we recommend continual use to maintain length, strength and optimal hair health.
Will Liquid Locks work if I have dandruff?
Yes! The most important thing is to get the serum to your scalp, and to apply regularly. Apply the serum to a clean scalp, preferably after washing and drying. After applying, massage into your scalp with fingertips (not nails!) to increase circulation and improve absorption.
Can I use Liquid Locks if I have coloured/processed hair?
Yes! Our hair serums work at a follicular level, so you can still get great results regardless of if you have permed, coloured or treated your hair.
Can I use Liquid Locks if I have hairextensions?
Please consult your hairdresser before using Liquid Locks if you have hair extensions. Our product is made with all natural ingredients, however given the variety of extensions and products utilized by
hairdressers for the extension bonds, Liquid Locks suitability may vary based on their individual
practices.
Shipping/Returns and Payment
How long will it take to receive my order?
All orders are sent with AUS post. Your order will be dispatched 12-24 hours after placing. Depending on the delivery method you can expect to receive your order within 1-5 business days from dispatch. Please consult AUS post's individual delivery times for your specific area.
How much is shipping?
Standard shipping is $7.00 FREE over $98.00 AUD
2-8 business days
Express shipping $10.00 AUD
1-2 business days
Free Shipping on Subscriptions
2-8 business days
All Australian shipments are with Australia Post, and all come with tracking. we will send you an email with your tracking details once we've shipped your order. all orders will be shipped from our Melbourne warehouse within 2 business days.
What if I put the wrong address?
Please email hello@liquidlocksaus.com within 24 hours of placing your order. Make sure, you include your order number, name and correct address in your email.
Can I return my order?
Please click here and follow the necessary steps to return or get a refund on your order.
What payment options do you offer?
Afterpay and credit card
Haven’t answered your question?
Please email hello@liquidlocksaus.com
and we will get back to you.